ace375 Privacy Policy

This privacy policy applies to all users of the ace375 platform. When you visit our website ace375.cam, register, or use any of our services, you are considered to have agreed to the terms of this policy. We always treat your privacy as our top priority and are committed to keeping your information secure.

This document explains in detail what types of information ace375 collects, how that information is used, who it may be shared with, and what steps we take to protect your information. We ask that you read this document carefully.

1 Purpose and Types of Information Collection

ace375 collects certain specific information to operate its services smoothly and provide users with the best possible experience. This information falls into two categories:

1.1 Information You Provide Directly

When you register on our platform or manage your account, you voluntarily provide the following information:

• Full name and date of birth (for age verification)
• Email address and mobile number
• Payment information (bKash, Nagad, Rocket, Upay or bank account details)
• National ID card or passport number (when identity verification is required)
• Address and location information

1.2 Information Collected Automatically

When you use our website, certain information is collected automatically:

• IP address and device identifier
• Browser type and operating system
• Browsing activity on the website and page visit history
• Login time and session information
• Information collected from cookies and similar tracking technologies

2 How We Use Your Information

ace375 uses the information collected only for the following purposes:

• To complete account creation and verification processes
• To process financial transactions and confirm deposits and withdrawals
• To prevent fraud, money laundering, and other illegal activities
• To meet applicable legal obligations in Bangladesh
• To provide customer service and technical support
• To improve the security and performance of the platform
• To help implement responsible gambling policies
• To maintain relevant communication with you (only with your consent)

2.1 Marketing Communications

If you would like to receive information about our promotional offers and bonuses, you will need to give separate consent. You can withdraw that consent at any time. Not giving consent will have no effect on the core functions of your account.

3 Sharing Information with Third Parties

ace375 never sells your personal information or transfers it to third parties for commercial purposes. However, in specific circumstances we may share information on a limited basis:

3.1 Service Provider Partners

Only the information necessary to perform the service is shared with technology partners and payment processors that help operate our platform. These partners operate under strict confidentiality agreements and may not pass this information to any other party.

3.2 Legal Obligations

We may be required to provide certain information to authorities in order to comply with Bangladeshi law, court orders, or government directives. In such situations, we will try to notify you unless we are legally prohibited from doing so.

3.3 Fraud Prevention

For the purpose of preventing fraud and scams, we may exchange limited information with industry-standard verification bodies, which is entirely lawful and essential for the security of our services.

4 Cookies and Tracking Technologies

ace375 uses cookies and similar technologies to ensure an improved browsing experience. Cookies are small data files stored on your device.

4.1 Types of Cookies

• Essential cookies: Necessary to maintain login sessions and security. These cannot be disabled.
• Functional cookies: Remember your language preferences and personalised settings.
• Analytics cookies: Help analyse website usage to improve our services.

4.2 Cookie Controls

You can manage cookies through your browser settings. Please note that disabling essential cookies may cause some core features of our platform to not work properly.

5 Data Security Measures

ace375 has put in place industry-leading technical and organisational measures to protect your information:

• SSL Encryption: All information sent to and received from our website is protected by 256-bit SSL encryption.
• Data Encryption: Stored sensitive information is kept in an encrypted state.
• Access Controls: Only authorised personnel have access to specific information.
• Firewall and Security Monitoring: Our systems are under 24/7 surveillance.
• Regular Security Testing: Security audits are conducted regularly by third-party experts.
• Staff Training: All our staff receive regular training on privacy protection.

6 Data Retention Period

ace375 retains your information only for as long as necessary. Retention periods are as follows:

• Active account information: For the entire duration that the account remains active.
• Closed account information: May be retained for a defined period after account closure as required by legal obligations and business needs.
• Financial transaction records: Retained for the period specified under Bangladeshi financial law.
• Communication records: For as long as necessary in the event of a dispute or issue with customer service.

Once the retention period ends, information is securely deleted or anonymised.

7 User Rights

ace375 believes you should have full control over your own information. To that end, we provide you with the following rights:

7.1 Right to Access Information

You may request at any time what information we hold about you. We will provide that information within a reasonable time of your request.

7.2 Right to Correct Information

If any information stored in your account is incorrect or incomplete, you can correct it. This can be done through account settings or with the help of our support team.

7.3 Right to Delete Information

In certain circumstances you may request that your information be deleted. However, we may be required to retain some information due to legal obligations or to resolve an ongoing dispute.

7.4 Right to Object to Processing

You may object to marketing communications at any time. Marketing communications will be stopped as soon as you raise an objection.

8 Privacy Protection for Minors

ace375 strictly prohibits anyone under the age of 21 from registering or using its services. We do not knowingly collect any information from minors.

We take the necessary steps at registration to verify age. If we become aware that a minor's information has entered our system for any reason, we will immediately close that account and delete the relevant information. Parents who see a minor using our platform are requested to contact us.

9 Third-Party Links and Services

Our platform may contain links to certain third-party services, such as payment gateways. These third-party websites operate under their own privacy policies and ace375 is not responsible for them.

Payment service providers such as bKash, Nagad, Rocket, and Upay have their own privacy policies. It is recommended that you read their policies before using these services.

10 Policy Changes and Updates

ace375 may update this privacy policy from time to time in response to changes in its business operations, legal changes, or technological developments.

If any significant changes are made, we will:

• Post a clear notice on the website
• Send a notification to your registered email
• Clearly state the effective date of the new policy

If you continue using our services after a change, you will be considered to have agreed to the new policy. We therefore recommend reviewing this page regularly.

11 International Data Transfers

ace375 is an international platform and our servers may be located in various countries. Even if your information is transferred outside Bangladesh, we ensure that the same level of protection is maintained.

We only work with service providers that comply with the highest international data protection standards and have signed agreements consistent with our privacy obligations.

12 Complaints and Dispute Resolution

If you have any complaints or concerns about how your information is handled, we ask that you contact us directly in the first instance. We take every complaint seriously and try to provide a resolution as quickly as possible.

To raise a complaint, contact our 24/7 live chat support or send an email to [email protected]. Our privacy team will review your matter in detail and work to reach a satisfactory resolution.